Our Training
Zero Three Care is committed to ensuring that our services are provided by competent staff and we therefore offer a staff development plan which provides an excellent and robust probation and training programme to facilitate staff development.
On-going Support & Training
Zero Three Care is committed to ensuring that our services are provided by competent staff and we therefore offer a Staff Development Plan which provides an excellent and robust probation and training programme to facilitate staff development, which starts from induction and which will continue throughout your service.
Induction is the beginning of an ongoing training and development process which starts when you are selected to work for Zero Three Care.
- A comprehensive multi-stage induction process
- Regular supervision
- Annual appraisals
- Ongoing training opportunities
In the first 12 weeks of employment with Zero Three Care you will complete the following:
In-House Micro Induction
This occurs in the employee’s first few weeks with Zero Three Care. The Home Manager or Deputy will carry out this stage of the induction, working through a checklist of items to be covered.
The Care Certificate Framework and Zero Three Care’s Mini-Induction
All adult care and support staff must complete the Care Certificate Framework in order to meet with the fundamental standards set out by the Care Quality Commission. This provides evidence that you have been assessed against a specific set of standards and have demonstrated that you have the skills, knowledge and behaviours to ensure that you can provide compassionate and high quality care and support. The Care Certificate Standards are:
Understand my Role, My Personal Development, Duty of Care, Equality and Diversity, Work in a Person Centred Way, Communication, Privacy and Dignity, Fluids and Nutrition, Awareness of Mental Health, Dementia and Learning Disability, Safeguarding Adults, Safeguarding Children, Basic Life Support, Health and Safety, Handling Information, Infection Prevention and Control
As soon as possible after starting work for ZTC the new employee will attend Zero Three Care’s mini-induction, which includes all areas of the Care Certificate as well as sections on Zero Three Care’s philosophy, mission statement and ethos; an introduction to the Staff Development Plan; working with people who present with challenging behaviour; an introduction to Autism and sensory issues; and Active Support.
Medication training
During your probationary period you will undergo BOOTs online training and, on passing this and a medication competency test, you will be deemed competent to administer medication.
Challenging Behaviour Training
This will include discussions around the definition of challenging behaviour, triggers to challenging behaviour and will address both proactive and reactive strategies. Staff support when working with challenging behaviour will also be discussed.
Autism Training
This will include information about diagnosis, communication issues, theory of mind, obsessions and rituals, sensory issues, executive functioning and then discussions around causes of Autism.
Studio III
This is a ‘Managing Challenging Behaviour’ course which is designed to address the sorts of problems you meet every day in your work and give you better solutions and strategies to cope with them. The ideals of Studio III are to promote the management of challenging behaviour in a totally non-violent, gentle and dignified way, by providing a better understanding and insight into challenging behaviour and by the use of low arousal approaches and gentle physical skills. It is aimed to give you the tools you need to cope with challenging behaviour so that the environment for the clients improves and you enjoy your job more, hopefully with less stress.
Statutory training
You will be sent on the following statutory training; Manual handling, First Aid, Food hygiene, Health and Safety
Additional Training
Staff may receive additional training depending on individual service user needs. This may include things like training on dementia, Attention Deficit Hyperactivity Disorder (ADHD), Epilepsy, Diabetes, mental health issues etc.